OurBus Review [2024]

Are you looking to travel northeast of the United States and are considering using OurBus? Before you do that, find out everything there is to know about OurBus and its services. Then, you can decide …

Are you looking to travel northeast of the United States and are considering using OurBus? Before you do that, find out everything there is to know about OurBus and its services. Then, you can decide if it’s the right option for you! 

Planning a trip to the northeastern United States and considering OurBus? Before you book, here’s everything you need to know about OurBus and its services to help you decide if it’s the right choice for you.

OurBus Review [2024]: Key to Cheaper Bus Fares in the U.S?

With so many transportation options—buses, trains, flights, and more—choosing the best one can be overwhelming. If you’re looking at flights, don’t miss this hack for getting cheap tickets. For bus travel, you’ll find reviews of several companies, like Megabus, on Pilot’s blog. Explore your options before making a decision, whether you book directly or through a third-party service like Busbud.

One bus company gaining popularity is OurBus, known for its services in the northeastern states of the USA. This guide will introduce you to OurBus and help you determine if its offerings live up to the hype.

What is OurBus?

Founded in 2016, OurBus is a tech company that connects over 100 cities and towns across the US, including New York, New Jersey, Connecticut, Massachusetts, and more. OurBus doesn’t own or operate any buses; instead, it uses a crowdsourcing model to select routes based on popular demand.

Types of Services

OurBus offers two main classes of service: Commuter and Intercity. Both feature modern vehicles with spacious interiors and amenities like free WiFi, charging points, and restrooms. The key difference is the distance they cover. Additionally, OurBus provides charter rentals for groups needing a private bus.

Booking a Ride

Booking a ride with OurBus is simple, whether you use their website or app.

Via Website:

  1. Visit OurBus.com.
  2. Enter your departure and arrival destinations.
  3. Choose your departure and return dates.
  4. Select the number of passengers.
  5. Pick a bus that fits your schedule.
  6. Enter your personal information.
  7. Complete the purchase with your card details.
  8. Your ticket will be emailed to you for printing or digital use.

Via App:

  1. Download the OurBus app for Android or iOS.
  2. Enter your origin and destination locations.
  3. Select your travel dates.
  4. Your ticket will be saved in the app for easy reference.

Cancellation and Refund Policy

You can cancel your OurBus ticket up to 30 minutes before departure, but instead of a refund, the ticket amount will be credited to your OurBus wallet for future use. Cancel your ticket through the confirmation email or your OurBus account.


Q: What amenities does OurBus offer? A: OurBus provides reclining seats, clean restrooms, charging ports, free water bottles, and bus tracking technology. WiFi is available on most buses.

Q: Will I be refunded if I miss the bus? A: No, if you miss the bus, you’ll need to purchase a new ticket.

Q: Do I need to print my OurBus ticket? A: No, you can show the digital ticket on your phone.

Q: How much luggage can I bring? A: Each ticket allows for one checked bag and one carry-on. Extra luggage requires an additional ticket.

Q: Is OurBus the same as BestBus? A: No, they are different companies. BestBus was formerly known as DC2NY.

Q: How do I reach OurBus customer service? A: Contact OurBus via Live Chat, email ([email protected]), or phone (1-844-800-6828).

Amenities Recap

Despite not owning the buses, OurBus ensures that all vehicles branded under its name provide a comfortable experience with features like free WiFi, sanitized bathrooms, reclining seats, power outlets, free water bottles, and GPS tracking. The GPS tracking is accessible via the OurBus app or your boarding pass email, allowing you to share your ride path with friends using the “Share ETA” feature.

Explore your travel options and make an informed choice with this comprehensive guide to OurBus.

Leave a Comment